Shipping Information

Production Process & Dispatch Time

General shipping

– All products are proudly printed in the United States.
– Orders print and ship Monday-Saturday.
– Some items may ship separately.

Estimated Ship Timelines Does Not Include Handling Time!

– All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
– Most Products Usually Ships Out Within 7-10 Days Licensed Products Usually Ships Out Within 7-15 Days
– Please Note: In Holidays (Easter, Mother’s Day, Father’s Day, Independence Day, Halloween, Thanksgiving, Christmas …) Shipping time maybe addition 3-5 days. 

Shipping Options, Prices & Delivery Times

 

We offer low flat rate shipping options for both our US and International customers!

Estimated production times by product:

Apparel and Bags: 2-5 business days
Mugs: 1-3 business days
Posters: 1-2 business days
Phone cases: 1-3 business days
Embroidered hats & beanies: 5-10 business days
* Business days exclude weekends and holidays
** Orders with 5+ units will take slightly longer than the production times listed above

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out.

Do you ship internationally?

– Yes, we do. You can use your local credit card to make transactions on our website.

Can I change the destination country, change the shipping address within the same country, province, or city of my order?

– Yes, we can accept modification requests only before the production begins.
Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

How will I know my order has shipped?

– You will receive a shipping notification email, along with a shipment tracking number, once your order is ready to be shipped. Estimated times 3 -5 working days, for print-on-demand products, like customized blankets, this is usually after 5 -7 working days since placing the order.

– The tracking details would be updated with the respective shipping partner within 48 hours of you receiving the email.

My tracking data is not updated yet, even though I received the tracking number. Why?

– As mentioned above, the tracking data is updated within 1-2 days of you receiving the email with tracking number. For orders within the US, that’s typically 7 days after order processing.

– For international orders, it may take up to 10 days for the tracking data to be updated after order processing.

– If your tracking data is not updated even after 7 days (for US orders) or 10 days (for international orders), then please contact us at: [email protected]. We would be happy to help you.

Will there be any delays in my order’s delivery?

At Pixeltee, we strive to exceed our customers’ expectations. Therefore, we have made suitable arrangements to deliver all orders on time. However, there may be some delays in order fulfilment due to Force Majeure that are beyond our control. Here are some factors that may cause delays:
Holidays
– High volume of orders during the US and international holidays, especially during peak seasons, can lead to production delays.
International Orders
– While we can ensure prompt production and shipping from our end, we do not have control over local government regulations. If your order is subjected to customs processes, it may encounter a slight delay, which can extend the fulfilment time.

What are the shipping costs to my location?

– You can get the details of shipping costs to your location in Secure Checkout. Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to Shipping Method. The shipping cost will be automatically reflected in your cart and added to the subtotal.

Will I be charged customs or duties on my purchase?

– If your shipping address is outside the US, then you may be charged import duties, taxes, and customs. However, these are not included in the price when you make the purchase with us. These charges vary from one country to another and is the buyer’s responsibility to get in touch with their customs office and get clarification on these additional costs, which may be levied on you when receiving the delivery.

I have not received my package, what should I do?

– We always make it a point to ship all orders on priority so that they reach you on time – even print-on-demand products like custom blankets. However, we urge you to place your orders at least 30 days before the gifting occasion, be it a Mother’s Day gift, Father’s Day gift, or other gift.

– If your product has not arrived in time, please verify with your nearest post office once. In most cases, the shipment is sitting there due to missed deliveries.