At Pixeltee, our highest priority is your satisfaction. We understand that our customers shop with us for gifts – such as shirt, personalized blankets, customized wall art, and so on – that have sentimental value for them and their loved ones. Naturally, we do our best to make everything perfect for you.
We are committed to providing you with quality products. As part of this commitment, we have designed this Refund & Replacement Policy.
Defects and Quality Issues
If you find any defects or quality issues with your product, please bring our attention to it immediately after receiving your package. You may send us an email with an attached picture of the product and its packaging via at [email protected].
If the issue satisfies our acceptability of quality conditions, we will replace your order. Please bear in mind that print-on-demand products like customized may take the same amount of time as the original order to be reshiped.
Acceptability of Quality Conditions for Replacement
If you find any defects with your products as below, please bring our attention to it within 7 days since you received the product by contacting us at [email protected].
Then, please fulfil one of the following conditions:
Wrong design on the product compared to the design request made by the customer.
Bad Quality Design
Blurred image, botched design, or incomprehensible print on the product.
The shipment does not reach you within the promised timeframe.
Product damaged on arrival – be it during the shipment, before, or while making the delivery.
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a SIZE CHART in each product page. Just click on the Product Details link to find your best fit!
All return shipments coming to our US factory cost us an additional $10 per shipment, irrespective of whether it’s because of wrong shipping address or customer rejection on delivery.
Additionally, the orders we receive products like gifts for Christmas, or gifts for Mother’s Day, Father’s Day which hold unique sentimental value to individual customers and hence, can not be resold. For these reasons, we DO NOT ACCEPT any Return Requests.
In consideration of our substantial costs of production and shipping, we do not offer refunds in the case of defective products. Instead, we replace you products absolutely FREE OF COST.
How do i return an item?
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from pixeltee.com will be accepted.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Pixeltee Store reserves the right to deny any return.
Did you receive a faulty unit, or the wrong product?
Please contact us to start the return process. Please include the following information:
Proof of purchase
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
What is our Return Policy?
- Return Window: Returns must be shipped back to us within 20 days (USA) and within 30 days (Non USA) from the date you your package is delivered. We don’t accept returns or exchanges after the this time period.
- Restocking Fee: We can only offer a 100% refund or exchange for defective orders because all shirts are made to order. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee. For hoodies the fee will be $15. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
- Who Is Responsible for Return Label? Pixeltee will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
- How long is the returns process?: Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 20 days (USA) and over 30 days (Non USA) from the date you your package is delivered.
- When will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
- Package Includes: Included packing slip with all returns.
- Shipping charges: Shipping charges are non-refundable
- Defective Items: Please email us at [email protected] for instructions.
What is our Exchange Policy?
- Exchange Window: Exchanges must be returned to us before 20 days (USA) and before 30 days (Non USA) from the date you your package is delivered.
- Exchange Process: In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.
- Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
- Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
- Need It Faster: Please call customer service at at [email protected] for instructions.
- Package Exchange Address: 3157 Gentilly Blvd, Unit #6083, New Orleans, LA 70122, United States
- No Restocking Fee!
- International Exchanges: For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
How do i change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To see more, please check at page: Cancellation Policy